FAQ's

Check out some of our Frequently Asked Questions below

A TRULY UNIQUE PEMBROKESHIRE EXPERIENCE

We are a collection of quality holiday properties in Pembrokeshire, offering a luxury escape with a homely charm at each of our destinations. Our collection includes country estates, cottages, houses, a farmhouse, a barn, and a hotel.. so whatever your preference or party size we have the perfect staycation venue for you. With personalised extras available to you such as in-house chefs, valet, nanny and chauffer service, we are committed to making your stay a truly unique Pembrokeshire experience.

What time is check-in and check-out

Check-in is 4pm for all properties expect for the Plas Hyfryd Hotel which has a 3pm check-in. Check-out is 10am – this is the same for all properties. A later check-out is also available for an additional charge at each property.

Are your properties child friendly?

Yes. Children are very welcome at each of our properties.

Are your properties dog friendly?

Well-behaved dogs are welcome at each of our properties with the exception being the Plas Hyfryd Hotel. We don’t allow permission for dogs to sleep in any of the beds or jump on any of the furniture.

Are each of the properties accessible for wheel chair users?

Of our properties, The Barn at Kiln Park, Kiln Park Farmhouse and The Stables Cottage are all fully accessible with downstair bedrooms, toilets and washrooms. Springfield Lodge has a downstairs bedroom and toilets, but has a wash tray rather than a walk-in shower. Knights Rest and Cilrhiw Country House don’t have a downstairs bedroom but we can set up a bed downstairs in a private room on request.

What times are quiet hours at your properties?

10pm till 8am is the guidelines set by Pembrokeshire county council.

Which of your properties have a hot tub?

8 of the properties from our collection have a hot tub on site. Namely, Hill House Country Estate, Cilrhiw Country House, The Barn at Kiln Park, Knights Rest, The Beacon, Anchor Well, Springfield Lodge and Kiln Park Farmhouse.

Do each of your properties have internet?

Yes, all of our properties have Internet with fast connection speeds.

Are towels included or do we need to bring our own?

No need to pack a towel. We provide freshly cleaned towels at each of our properties. Please note that toiletries are not included at any of our properties, except for the Plas Hyfryd Hotel.

Can you provide information on the local area?

At check-in you will receive a welcome pack which includes information on the property itself as well as things to do, places to eat etc in the local area. Should you wish to plan your holiday in advance then feel free to check out our things to do page for more information.

Can we book multiple properties at the same time?

Yes, if you are a much larger party and require a few properties to accommodate everything then we can help with that. Feel free to contact us directly for help with your group booking.

Do you have any guest reviews that we can read?

Yes. You can view guest reviews on the Stay Pembrokeshire booking page for each of the properties. A handful of guest comments can be found in the testimonial scroller further down this page.

"This house is amazing, beautifully decorated and so spacious. We had a great family break here, close to surrounding popular attractions yet rural enough that you could be miles away from anywhere. The house has everything you need, we would love to stay again"

Deb, stayed at Hill House Country Estate

"We had a fantastic few days at the house, it was perfect for our family and two dogs and had everything we could have wanted. The welcome basket was a lovely touch! The house is beautifully decorated and feels cosy even though it is big. The grounds are perfect to wander around and the location to visit different parts of Pembrokeshire was perfect. Thank you for a lovely stay, we hope to visit again!"

Katie, stayed at Cilrhiw Country House

"Peaceful.fantastic views,plenty of space,the garden is as big as a park,amazing property,with every cooking utensil you can think of,we thoroughly enjoyed staying here and will return again."

A.Morris, stayed at Knights Rest

"Lovely little cottage. Ideal for the peaceful break we needed. It’s very much a home from home feel. Very peaceful location yet everything we wanted was just a short drive away. We could not fault the space, cleanliness and communication. We had one well behaved dog who settled immediately. Naomi was a great host throughout and the bottle of bubbly and Welsh cakes on arrival was a lovely welcome touch. Thank you, we will highly recommend to friends and family."

Dean, stayed at The Stables

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Need to getaway? Or have something in the diary for you and your friends to look forward to? Whether it’s your first time visiting Pembrokeshire, or a return visit, if you really want a truly unique Pembrokeshire experience then book with PhD. We have no doubt it’ll be…